PRIVACY POLICY

Data controllers and contact details

Legal Software, S.L., tax identification number B74413113, with registered address at Calle Foncalada 7, 6.º F, 33002 Oviedo, Asturias, Spain, is responsible for the personal data initially received through infofuturo.com, its forms, chatbot and website contact email address.

When an enquiry or project is assigned to Globalitic Group, S.L., tax identification number B52522760, with registered address at Calle Anselmo Solar 41, bajo 3, 33204 Gijón, Asturias, Spain, Legal Software shares the data needed to handle it through the CRM. Globalitic can access only the enquiries assigned to it and is responsible for the data it processes to prepare its proposal or provide its services. The company responsible for each engagement will be identified in the corresponding proposal and contract.

You can contact either company about privacy matters at administracion@infofuturo.com.

Personal data we process

Depending on how you use the website, we may process the information you provide in forms, emails or conversations. This may include your name, company, job title, contact details, the content of your enquiry and any documents you choose to send us.

If you use the chatbot, your messages are processed to generate responses, and the conversation is stored in our CRM so that we can continue handling your enquiry. When you start a conversation, you are informed that you are interacting with an artificial intelligence assistant. Please do not enter health information or other particularly sensitive personal data into the chatbot.

If you access the private portal, we may process the data needed to manage your account, verify access, provide the service and maintain its security. The processing of data that a client enters into the portal is also governed by the relevant service contract.

Browsing the website may generate technical data, such as your IP address, device information and access logs. The use of cookies is explained in the Cookie Policy.

Why we process your data and our legal bases

• Enquiries and proposals: to respond to you, continue a conversation started through the chatbot and, where applicable, prepare a proposal. The legal basis is taking steps at your request before entering into a contract or, when you act on behalf of a company, our legitimate interest in managing professional contacts.
• Services and private portal: to manage access, provide contracted services and maintain relationships with our clients’ contact persons. The legal basis is the contract and, for professional contacts, our legitimate interest in managing that relationship. We also process data where necessary to comply with legal obligations.
• Security: to protect the website, portal and systems against unauthorised access and other incidents, based on our legitimate interest and applicable legal obligations.
• Marketing communications: Legal Software, S.L. may send you information about its services if you have given your consent or if you have an existing contractual relationship with Legal Software, S.L. and the legal requirements for informing its own clients about similar services are met. You can unsubscribe from each communication.
• Job applications: if you send us a CV, we will process your data to assess your application and communicate with you about the recruitment process. We will not share an application received by Legal Software, S.L. with Globalitic Group, S.L. for Globalitic’s own recruitment process without informing you and requesting your consent where required.
• Non-essential cookies: for the purposes you select in the settings panel, based on your consent.

Where a form marks a field as mandatory, we need that information to handle the relevant request. If you do not provide it, we may be unable to process your request.

Who receives your data

In addition to sharing data with Globalitic Group, S.L. when an enquiry or project is assigned to it, we may disclose data to public authorities where required by law.

Providers of hosting, infrastructure, backups, email, communications, marketing campaigns, technical support and artificial intelligence tools may access data to the extent necessary to provide their services. These providers are subject to the applicable data protection obligations.

International transfers

Some providers may process data or access it from outside the European Economic Area, particularly from the United States. Where an international transfer takes place, the applicable mechanism under the GDPR will be used, such as an adequacy decision or standard contractual clauses approved by the European Commission, together with any additional safeguards that may be required.

You can request information about the applicable safeguards by emailing administracion@infofuturo.com.

How long we keep your data

Enquiries, contact details and chatbot conversations are added to the CRM. They are not currently deleted automatically merely because a period of time has passed. They are used to handle the enquiry and maintain the resulting professional or commercial relationship, without prejudice to your right to request deletion of your data where applicable.

Data relating to contracts, invoices and legal obligations is kept for the periods required by law and, where appropriate, for as long as necessary to address potential liabilities. Job application data is kept while the recruitment process is managed and for as long as necessary to address any liabilities arising from it. Data used for marketing communications will no longer be used for that purpose when you withdraw your consent or object. We may retain the minimum information necessary to respect your request not to receive further communications.

Your rights

You can request access to, rectification or deletion of your data, restriction of processing, and, where applicable, data portability. You may also object to processing and withdraw your consent at any time. Withdrawing consent does not affect processing carried out before its withdrawal.

Write to administracion@infofuturo.com or to the registered address of the relevant company stated above. If you do not know which company has processed your data, we will direct your request to the appropriate company through that email address. You can also lodge a complaint with the Spanish Data Protection Agency.